The Power of Listening
The Power of Listening

  If it matters to the customer, it should matter to the business.   Organizations should listen carefully to what their customers say in order to better meet their needs; it’s a win-win.   Listening is a simple concept… or is it? Actually, no matter how much businesses might recognize the importance of understanding their […]

Read more

The Most and Least Expensive Cars to Maintain
The Most and Least Expensive Cars to Maintain

The amount of money that we car owners in the United States spend on our vehicles is somewhat shocking. In 2016, the typical American consumer spent $3634 on the purchase of new or used cars. For fuel and motor oil, they additionally shelled out $1909; and for insurance on the vehicle, they spent another $1149. […]

Read more

Why Values Are Important in Business
Why Values Are Important in Business

You may think that business and values do not have much in common. Perhaps business seems directly functional, while values seem to have to do with personal perspectives and cultural background. However, values are incredibly important to how businesses operate with their partners and their clients – whether the outfit is an auto mechanic in […]

Read more

Top 14 Car Maintenance Myths
14 Top Car Maintenance Myths

If you want to keep your car operational as long as possible, you must give it proper care. However, it is possible to incur unnecessary expenses or make other mistakes because of persistent maintenance myths. Here are 14 of the most common myths in Boulder and throughout the U.S.:   1.) For optimal fuel efficiency, […]

Read more

How to Change Your Oil
How to Change Your Own Oil (Bottom-Mount Filters)

More than $8000 was spent by each of us in 2016 on our vehicles, according to the United States Bureau of Labor Statistics (BLS). The purchase of new or used cars accounted for $3634 per consumer; $1909 was spent per person on fuel and motor oil; and $1149 went toward insurance policies. Once those numbers […]

Read more

7 Principles of Great Customer Service
7 Principles of Great Customer Service

There is a reason that smart businesses value customer service, and it goes beyond good citizenship and a sense of responsibility to their local neighbors. Customer service improves your retention. A business is typically very concerned with being able to retain customers because it costs them 5-25 times more to acquire a new customer as […]

Read more

How Mechanics Can Deceive You
Look Out! How Can Auto Shops Deceive You?

It was shortly before the holidays in 2016, and a St. Louis woman had a dent on her car. She met a man at a service station who said he could help her. To gain her confidence, he said he was a mobile mechanic with two decades of experience. He offered convenience too, saying he […]

Read more

Top 12 Mistakes of Auto Maintenance
Top 12 Mistakes of Auto Maintenance

With 16 cents of every US household dollar going toward transportation, you owe it to yourself to be careful that you spend wisely and do not make any car maintenance mistakes. Here, we look at 12 of the most common errors that are made by car owners.   Getting from point A to point B may […]

Read more

The Most Expensive Car Repairs
Terrible News: The Most Expensive Car Repairs

“I have terrible news.” You have probably heard these words, or similar ones, from a mechanic. They are unpleasant words for anyone who doesn’t want to spend all their money on their vehicle – and the amount we spend on our cars each year is astounding. Let’s quickly look at the statistics on yearly transportation […]

Read more

Building a Strong Local Community
How Can We Build an Even Stronger Local Community?

It only makes sense for all of us in Boulder to put effort into building an even stronger local community. What does that mean though? How can we really make our community stronger? Let’s look to the experts for their thoughts on this topic.   3-part connection between sustainability & community 3 goals to strengthen […]

Read more