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Jeep Repair: How to Change Your Cherokee Ignition Switch

Jeep logo - Jeep Cherokee ignition switch repair

It is important that the ignition switch on a Jeep Cherokee continue to work well if you want to maintain safety on the road. If the switch ever begins to malfunction, you could end up stuck somewhere with the car stalled. You might not even be able to start it. You will get the first hint that this problem has arisen when you have difficulty starting the vehicle, perhaps having to retry a couple times. These warning signs are not always present though; you may just lose the ignition suddenly. No matter how the part fails, this article describes how you would go about removing and replacing it.

This Jeep repair is basically in three phases, as you remove the lower dashboard trim, remove the old ignition switch, and install the new ignition switch.

Tools needed:

  • Wrench
  • Screwdriver

Lower dashboard trim removal

  1. Open the hood of the car and secure it.
  2. Take your wrench and detach the car battery from the negative cable terminal (black).
  3. Grab your screwdriver and take out the 10 screws that are holding in the lower dashboard trim panel. Note that you will typically need to look inside the ashtray container for one of the screws.
  4. Make sure all electrical connectors are also detached, after which you can take off the panel. Put the panel someplace that is easy to remember when you need to reinstall it.

Ignition switch removal

  1. Turn your key lock to “Off-Lock.”
  2. Take out the pair of retaining screws that attach the steering column and switch, using the screwdriver. You can now detach your actuating rod.
  3. Disconnect the white electrical connector from the black wire harness connector.
  4. Take the switch out of your steering column.

Ignition switch installation

  1. Position your replacement ignition switch at the edge of your steering column so it is prepared to install.
  2. Change the switch’s slider so that it is set on “Accessory.”
  3. Attach the slider hole and actuating rod. Connect the switch. Use your fingers to get the pair of retaining screws tight but not stuck.
  4. Keeping your key lock set on “Accessory,” barely adjust the switch so that it is at the column’s base. Make sure the actuating rod is free of any slack. Use your screwdriver to complete the tightening of your retaining screws.
  5. Reestablish the connection between the white and black electrical connectors.
  6. Take the lower dashboard trim and reinstall it, using your screwdriver to reattach the screws.
  7. Connect the car battery to the negative battery cable, using your wrench to get it tight. Shut your hood.

Jeep News & Information

With this Jeep repair complete, we can turn to some lighter fare – some current news and information that might interest you as a Jeep owner:

  • Jeep Cherokee gets a redesign for 2019
  • Record number of redesigned Wranglers sold
  • Jeep driver goes off cliff in effort to avoid wasp

Jeep Cherokee gets a redesign for 2019

As small and midsize SUVs flood the market, Jeep is giving a refresher to its Cherokee with the 2019 edition.

The styling of the front of the Cherokee now has a greater resemblance to the front of the Compass or Grand Cherokee. The lights are the main difference, but the grille is also positioned more vertically than horizontally. The Cherokee’s taillights are also redesigned.

A previous design of the Cherokee created separation between the headlights and LED running lights. Now those lights are all included within a narrow, streamlined lens. The additional updates that are most notable are the composite tailgate, lightweight aluminum hood, and five new wheel designs.

The weight is lighter by 200 pounds vs. the 2018 version of the Cherokee. This change, which enhances the riding for occupants, is getting some positive attention, with Detroit Free Press car critic Mark Phelan saying in his review that the weight reduction was very impressive for a car that currently exists and is getting a midcycle refresh.

There is a new engine in the 2019 Cherokee. It offers 270 horsepower through a 2-liter 4-cylinder design. Phelan suggested that the engine is key to making this car a standout, saying that the 2-liter turbo was the first strong 4-cylinder engine that Chrysler had produced “since before DaimlerChrysler was penny wise and pound foolish in developing an uncompetitive family of bargain-basement engines more than a decade ago.”

This engine, which you can get in mid-range and high-end Cherokees, has the strong torque at low engine speeds and strong fuel economy to make it the best engine for the Cherokee.

Record number of redesigned Wranglers sold

With a strong resemblance to military vehicles, the Jeep Wrangler is a durable SUV and is intended for people who would want to go after rocky or muddy terrain.

With automotive consumers in the United States becoming increasingly attracted to SUVs and trucks, the Wrangler just hit the highest point in the model’s history.

Incredibly, the rise was 70% year-over-year (YOY) from March 2017 to March 2018, according to the numbers released by Fiat Chrysler. The figure made the Wrangler the top-selling model in the Jeep catalog. It even bested the Cherokee, which also had a huge rise of 63 percent YOY but achieved a lower total of 23,764 units sold.

The total for March of 98,382 Jeep cars was also a new record for total cars by the automaker.

The way in which the market is evolving right now is suited well for Jeep since it is a brand completely focused on sport utility vehicles.

Jeff Schuster, who assesses and projects sales of cars as the forecasting VP of LMC Automotive, commented that the numbers for Jeep were remarkable. Noting that the SUV focus is the expertise at Jeep, Schuster said that the brand is currently “really well aligned with the market.”

To clarify, the 2018 Wrangler is a different organism. It is not the historic, stripped-down version of the Wrangler but instead offers a stronger focus on comfort. There are locking differentials, a roll cage, and other all-terrain components. However, from the comfort end, this Wrangler includes Chrysler’s Uconnect infotainment platform and a push-button ignition.

Comfort is critical since off-roading is not a part of Wrangler ownership for all people. The design of the car and its amenities are important to other owners of the model.

Schuster noted that a Wrangler will often see no off-roading at all.

Jeep driver goes off cliff in effort to avoid wasp

A Jeep went off a cliff into Lake Pleasant in Arizona on April 6 when its driver attempted to swat a wasp in the cabin.

The wasp flew into the car as the man was driving, according to a the Maricopa County Sheriff’s Office. The driver did not know that he was approaching the cliff since he was so distracted by the wasp. Luckily, the driver did look up just before his Jeep sped off the cliff and leapt from the car to the ground. The car kept going off the cliff and down into the lake.

There were no injuries to the driver or anyone else. The Sheriff’s Office clarified that the driver was not under the influence of alcohol or drugs.

Honest Jeep mechanic in Boulder

The Jeep brand continues to excite, with refreshes of its popular models continuing to draw eyes and new drivers – as indicated by sales of the Wrangler and the Cherokee redesign in the 2019 model. If you wish, you can follow the above steps to replace your ignition switch. If you need a mechanic for this repair or any other, we can help. At Independent Motors, 90% of the auto repair we do is repeat business. See our Jeep repair philosophy.

Why Support Locally Owned Businesses?

Why Support Locally Owned Businesses?

A study highlighted by the American Independent Business Alliance (AMIBA) assessed two independent, locally owned businesses in Austin, Texas (record store Waterloo Records and book store Book People), finding that they recirculated over 200% more money into the local economy than the estimate of what a Borders Books and Music location would have given back to the city.

 

The return of money to the local Boulder economy is a major reason to support locally owned, independent businesses. It is just one of many though. Let’s look at these reasons, explore a concept called the multiplier effect, and specifically review the satisfaction advantage of locally owned auto repair shops.

 

11 reasons to support your locally owned businesses

 

The Boulder County Independent Business Alliance (BIBA) notes that corporate franchises have become the standard for a huge range of products and services, such as coffee, groceries, and hardware. Big box stores often drive independent local businesspeople into having to shut down their shops. In turn, towns around the United States “are becoming marked by stark uniformity and lack of human scale,” says BIBA.

 

Here are 11 reasons to shop local, from BIBA and the nonprofit Institute for Local Self-Reliance (ILSR):

 

  1. The money stays in the local area.

The entire local area will be boosted when people are buying more products and services from their neighbors rather than from corporate chains because a significantly larger chunk of the revenue from local businesses is reinvested locally (as indicated above).

  1. It enhances the sense of local community.

A business that is owned and run locally strengthens the community by giving to local charities and creating a more cohesive sense of place, creating a fabric of interconnected relationships between consumers and businesses, both economic and personal. Town centers are often revitalized by local entrepreneurs too.

  1. It gives your area a unique character.

When business and life are increasingly dominated by sameness and the overhyped supposed predictability advantage of large brands, being distinctive offers an advantage.

  1. Keep control at the local level.

The people in the local community will be most impacted by decisions that are made regarding the local area. By supporting businesses that are independent, you also support the independence of the area’s decision-making. As corporations accrue more power every day, they increasingly are able to control policies in local communities, explains BIBA. Think about companies that are absentee-owned being able to increasingly pressure and control local governments. In that sense, these companies threaten the democracy of the local area, according to BIBA. One example is subsidies and tax breaks that may be available to corporations to choose a certain place for a new store. Beyond that, huge companies can use their global presence and incredible funding to sidestep environmental and human rights laws through physical or financial transition to nations, states, and cities that do not have as many rules in place.

  1. Get access to a broader range of products and services.

A cookie-cutter model within a national franchise is expected. Within local businesses, though, you can find more diversity of offerings. When there are more small businesses, the needs of local people are the point of focus, leading to better access to a larger number of items locally.

  1. You have more competition, which cuts down the price.

Most people know that competition is a fundamental precept of a thriving capitalist economy. You both keep down the costs and see more innovation when there are hundreds or thousands of small businesses. When Walmart was studied in Iowa, the researchers found that 84% of its business was taken from local merchants. Box stores and other corporate chains mean less competition; prices may start low but gradually will rise over time.

  1. Buying local is a commitment to sustainability.

Independent shops often have agreements with local companies, reducing the need for shipping. There are fewer executive plane flights. Plus, independent local companies improve walkability – minimizing pollution (emissions), habitat loss, and sprawl.

  1. It increases pay and improves employment rates.

A typical local business generates more jobs locally than a corporate chain does. Pay and benefits are also often preferable to what is offered by chain stores.

  1. Your tax dollars are better utilized.

Everyone wants their tax dollars to be used as intelligently as possible. The costs and advantages of an independent company are both better; these businesses utilize public services more efficiently and do not have as much need for infrastructure as strip malls and box stores do.

  1. Buying independently is an investment in entrepreneurship.

Upward social mobility is central to the American dream. The entrepreneurship that is built into an independent business provides opportunities for people to move more solidly into the middle class. It also enhances innovation.

  1. It reduces costs for anyone local who wants to start a business.

Large Wall Street corporations force everyone in the area to pay more for their leases, since these heavily funded organizations can pay for huge amounts of space.

 

Multiplier effect

 

In the above list of reasons, we noted how local businesses tend to reinvest in the local economy. The extent to which independent shops reinvest locally is incredible. The impact of the difference between locally owned franchises and absentee-owned businesses can be described in three ways, through the multiplier effect, as indicated by AMIBA:

 

  • Direct impact – Directly, a local small business often spends locally for business operations costs such as wages, equipment, inventory, and utilities.
  • Indirect impact – This effect is seen as the money that an independent company uses for purchases locally is recycled within the community.
  • Induced impact – This form of impact occurs as the owners, staff, and affiliates make purchases locally.

 

Better satisfaction ratings at independent auto shops

 

One way to alleviate some of the frustration of taking your car in for a repair or maintenance, says nonprofit consumer research publication Consumer Reports, is to choose an independent shop over a new-car dealership franchise. (We have reviewed this study in this blog previously, but we will provide a bit more detail here.)

 

The service of 121,000 cars was included within the survey. 41,000 of the vehicles were repaired at independent, local mechanics, while the remainder were fixed at chain new-car dealerships. The locally owned, independent auto shops received better scores from car owners for a broad range of factors, including the accuracy of time estimates, friendliness of personnel, quality of work performed, cost, and general satisfaction. Nearly all the independent shops reviewed by the magazine had high scores from its customers for all those categories. Dealerships did not typically have high scores.

 

The only dealer that had strong satisfaction was Tesla. However, Consumer Reports noted that Tesla was a new entry to the market at the time (2015), and that it did not have nearly as large a pool of customers to keep happy as the more widespread luxury automakers. As Tesla continues to manufacture more and more automobiles, the magazine suggested, quality would likely decline. In fact, the Tesla Model X has been a dud in the dependability department, making the magazine’s most recent list of 10 Least Reliable Cars.

 

Setting aside the possible exception of Tesla, though, independent is clearly the way to go, according to the report’s findings.

 

Getting your car repair from an independent shop

 

As you can see, there are many reasons local outperforms corporate chains and should be considered when you make purchases in Boulder.

 

Would you like to start supporting the local community with car repair? We originally started Independent Motors because we felt our city needed an auto repair shop that was in line with Boulder’s values — Community, Loyalty and Honesty. Meet our staff.

11 Reasons You Should Be More Independent

11 Reasons You Should Be More Independent

The ability to become independent has changed during the digital era. Yes, we can find the answers to many of our problems and advice on how to accomplish tasks, directly from, well, anywhere – so we certainly don’t need to ask other people as many questions if we don’t want to. True independence goes beyond rooting around on the Internet, though. Independence also requires a certain amount of thoughtfulness and mental acuity, along with a personal belief in yourself that you will be OK even if there isn’t someone there to support you.

 

Independence is not always entirely positive: it can lead to isolation and lack of understanding the ways in which we are part of the broader fabric. However, there are many reasons why independence is beneficial. Here are 11 of the most prominent ones:

 

#1 – Self-assurance

 

People who are independent will tend to have a greater belief that they can approach any situation with positive results, notes Joel Brown of Addicted2Success. That is probably because they do not feel that they have to wait for someone’s approval in order to move forward. Strengthening your independence will allow you to explore new terrain that is outside your comfort zone without feeling afraid that you are in waters no one has fully explained to you and that feel unpredictable. When someone has less of a sense of independence, their breadth of experience should be narrower than it is for someone who is not tied up in the specific avenues and activities that have been presented to them by an outside party or by society as a whole. What’s more, as you continue to achieve things that are widely various and require a diverse skillset to accomplish, you will increasingly feel that you can take on any challenge by yourself, taking full responsibility for your success or failure (and using failures as fuel to improve).

 

#2 – Self-discovery

 

When you have proven to yourself that you can be responsible for your own actions and success, rather than feeling that you are leaning on others in order to make progress, you will be able to become exactly the person that you want to be. Once you have determined that you are powerful and that you completely accept yourself, then you will be able to have better relationships (in your career, romantic life, and with your other loved ones).

 

#3 – Lightened load on those around you

 

When you can figure out how to approach your own problems and arrive at your own decisions, you do not need to introduce the stress to your personal relationships. You also are not poorly impacting the society by failing to be responsible for your own actions since you are essentially establishing ownership of your life.

 

#4 – Improved decision-making ability

 

It becomes quite a bit simpler and more straightforward to decide the direction you want to take when you have determined that you are the ultimate responsible party who will get the greatest benefit or damage from the choice you make. When you rely on others for support, whether financial or emotional, you may have trouble figuring out the best way to go since others’ funds and hearts will be impacted. While it is helpful to think about the perspectives of others when you are deciding what you want to do, it is not easy to decide which option makes sense when you are worried about how another person will feel about it – or will possibly be hurt by it.

 

#5 – Broader perspective

 

When you feel that you are just one in a large group of people, you may have trouble looking at things from different angles. Broad thinking becomes easier when you are out by yourself, letting your thoughts wander and coalesce. “It’s good to be yourself sometimes and just think,” notes personal improvement site Hello Beautiful. Of course, independent thought is not just about being in a different physical space. When you move around, whether physically or intellectually, you will find different types of solutions that might have been concealed to you if you were more stationary or dependent.

 

#6 – Better value of your assistance

 

Having to get help from another person is not always negative; for example, asking for help finding a product in the store can be much more efficient than wandering around trying to find it yourself. On the other hand, if you can solve problems on your own and choose to do that, it can allow you to both care for yourself and help out other people as well. “People learn to trust you as a beneficial resource and look to you for assistance,” explains Darin L. Hammond in Lifehack.

 

#7 – Creativity

 

When you are truly independent, you are able to allow yourself to move freely in your daily life, as well as within your mind. With your thoughts less conformist and reliant on what has already been said or accepted, creativity flows more freely. Creativity has different applications, but one of them is business innovation.

 

#8 – Self-improvement

 

When you can really start to leverage all of the different capabilities at your disposal, you can self-actuate. There is self-improvement in terms of your response to anything that happens. You will more easily manage your feelings when you feel anxious, frustrated, or dangerously impulsive. This better control of your emotions allows you to optimize yourself interpersonally too.

 

#9 – Freedom of motion

 

No one wants to feel that they are stuck within a specific group or city. When you are independent, you can better do the things and be in the places that you want. By being able to get outside social and geographical structures, you are better able to pursue your goals and build toward success that would not previously have been possible.

 

#10 – Boost in happiness and reduction in stress

 

You do not need other people’s help in order to process things emotionally if you are an independent person – so you will be less likely to dump your problems on those around you. Now keep in mind that independence is an ideal and not a pragmatic goal as a totality; however, while all of us do need others, it is not necessary to burden other people so substantially with our issues when we are more independent.

 

#11 – Greater financial stability

 

The skills and knowledge that you develop and gather through an independent perspective will allow you to pay for everything you need today and put away some for the years ahead.

 

Independence in the context of auto repair

 

To see how independence relates to the car repair industry, we can look to a 2015 survey from Consumer Reports. The magazine polled its readers on their satisfaction levels with work performed on their cars. The survey gathered data from owners of 121,000 cars, with 41,000 taken to independent shops and 80,000 taken to franchises. The results for the independent mechanics were much more impressive on numerous factors, including the key ones of the quality of the job and accuracy of the initial time estimate. People were also more pleased with the friendliness of the staff and how much they were charged at independent shops. Beyond all these specific factors, independent mechanics scored higher on general satisfaction ratings as well.

 

Would you like to become more independent? At Independent Motors, we certainly embrace that value – as well as honesty. We tell each of our customers exactly what we are doing and why we are doing it. See our history and beliefs.

The Power of Listening

 The Power of Listening

If it matters to the customer, it should matter to the business.

 

Organizations should listen carefully to what their customers say in order to better meet their needs; it’s a win-win.

 

Listening is a simple concept… or is it? Actually, no matter how much businesses might recognize the importance of understanding their customers, many fail to listen to “us” (as consumers) directly. Sure, many companies will put together surveys to collect data and “listen” in that way. However, collecting feedback in that manner is not the only or the most important way to listen. By going beyond an obsession with surveying for feedback and instead listening actively and broadly, avoiding “leakage,” and implementing other tactics, companies can be more effective.

 

Why customer surveys do & don’t work

 

Having a systematized way to collect feedback may be one-size-fits-all and in a different category from listening during a conversation, but these responses do help businesses. Six reasons that companies should poll customers and listen to their feedback, according to Client Heartbeat, are:

 

  • Useful in development of a product or service, shaping it to meet customer needs;
  • Helps you to know how satisfied your customers are;
  • Gives you guidance to craft a more powerful customer experience;
  • Helps create better retention (keeping rather than losing customers) through better information about their frustrations;
  • Offers insights so that the organization can ground its decision-making in data rather than guesswork; and
  • The business can find out who its “brand ambassadors” (customer advocates) really are.

 

Now, those arguments for customer surveys seem compelling. But many point-of-sale surveys are poorly constructed, according to a study by Interaction Metrics (which notably, like Client Heartbeat, is a survey company). The 2016 analysis assessed the surveys used by 51 major US-based retail corporations, rating 15 different aspects of them. The average result out of 100 possible points was an abysmal 43! The most interesting specific finding, revealing a primary reason that companies are so bad at these surveys, was that they tend to be manipulative: “32% of all questions led customers to give answers that companies want to hear,” noted Interaction Metrics.

 

Surveys are used to generate “customer-experience metrics.” Customers want to be heard of course, but the term customer-experience metrics should already raise eyebrows in terms of treating customers like they are numbers. Even if these metrics are not a replacement for strong individual listening, businesses can have difficulty with them. Many companies have a hard time determining how customer metrics relate to their activities. Plus, it can be difficult for businesses to get their staff excited about metrics since they are so impersonal and often fail to give insight into sudden shifts in customer sentiment.

 

Businesses often cannot decide whether they should focus more on metrics that have to do with customer relationships or sales. (We choose the former.)

 

These metrics can also be skewed because the people who complete it will not necessarily give a business a good sense of its average customer. In Forbes, Todd Hixon suggests that the subset of customers who answer surveys can be an issue, suggesting that respondents are:

 

  1. People who are not highly active;
  2. Older customers; and
  3. People who are irritated and want to vent.

 

Hixon also says that key demographics including millennials and mobile users are probably not represented well.

 

Beyond issues with the information collected, the process of applying feedback from customers is difficult for businesses too. According to management consulting firm McKinsey & Company, one of the primary reasons that businesses fail with listening in this way is that they “don’t have the culture to loop customer feedback through the front line to improve behavior or connect it to innovation.”

 

The importance of listening actively & broadly

 

To explore the topic of active and broad listening, here is the reasoning behind each element of that effort:

 

  • Why listen? You can find evidence of the sound value of listening within the business world in the classic organizational management text The One Minute Manager. This book, published in 1982 and authored by Spencer Johnson and Kenneth Blanchard, suggested that the #1 way to create engagement among personnel is to set aside time to listen to them. While this book is about employees rather than customers, its high valuation of listening is on-point as it notes that it’s a way for managers to relate with people individually and make sure that they know their work is appreciated.
  • Why listen actively? If surveying customers can be viewed as a rudimentary and flawed effort at listening, active listening is a way to refine this skill. This technique is helpful in therapy sessions, and it is helpful in business as well. When we listen actively, we do not focus on throwing in our own opinion or solutions (unless requested) but instead repeat back what we think we have heard. This practice is an effort at clarification; if what the listener repeats back is at all flawed, the speaker can correct the message.
  • Why listen broadly? It’s not just about how we listen, but who we listen to – and our attitudes impact the extent to which we are willing to hear someone’s point-of-view. Being open to people means that you can keep revising your understanding of the world, explains therapist Rena Pollak via healthy psychotherapy network org. Pollak notes that it is important to remain flexible because our ingrained perspectives are often based on biased perspectives, misinformation, and control, such as when our parents instill in us their own insecurities, telling us that all women are liars or that we will not achieve our dreams.

 

Leakage: why listening cannot be faked

 

If you are trying to put on the front that you are paying attention to what someone is saying, but you really aren’t, you may leak out indications that you do not care, says Jeff Thompson, PhD, in Psychology Today. Thompson writes that “leakage, or unintended non-verbal communication” cues that give away when we are not listening are self-touching, eye-rolling, fidgeting, failing to make eye contact, and paralanguage or back-channel communication – the last of which Thompson summarizes as “huffing or audible noises and that teeth-sucking noise.” Seriously.

 

How companies & people can listen more effectively

 

Beyond being open to various speakers and listening actively, here are three additional steps you can take to improve the way that you listen:

 

  1. Be prepared. If you are underprepared, you will be more focused on understanding the basics than on deep problem-solving.
  2. Listen with both mind and body. Our bodies actually help to determine the way that we think, according to the notion of embodied cognition. Move your body so that it is positioned toward the speaker, nod, and look into their eyes.
  3. Self-monitor. Pay attention to yourself and ask yourself if you are listening in the moment. Also pay attention to whether you are conveying to the other person that you are listening – since their perception is ultimately the deciding factor in your ability to make them feel heard.

 

An honest boulder auto mechanic

 

Are you interested in working with a car mechanic that values listening to you? At Independent Motors, we believe great service starts with open, honest communication, in what we say and how well we listen. See our beliefs.

Why Values Are Important in Business

Why Values Are Important in Business

You may think that business and values do not have much in common. Perhaps business seems directly functional, while values seem to have to do with personal perspectives and cultural background. However, values are incredibly important to how businesses operate with their partners and their clients – whether the outfit is an auto mechanic in Boulder or any business.

 

Why is it important for a business to have values?

 

Ethics is not just important to the consumer or to affiliates of an organization but to an organization itself. In fact, W. Michael Hoffman has pointed out in risk assessment publication Corporate Compliance Insights that lack of values actually increases the risk of a firm. Here are a few key reasons why business management should be values-driven:

 

Pressures of the market – When you have to find ways to cut costs, you may not have as many checks and balances in place to maintain proper behavior. Employees might have their own ability to act one way or another, leading to possible ethical violations.

 

Diversity – In the United States, there are people interacting with different genders, religions, and ages. This diversity leads to different perceptions of what it means to act professionally within a business. While there must be commonly understood codes of conduct, the way that a person comprehends the exact same scenario and information can be very different from another person’s based on their demographic characteristics.

 

Globalization – People from various cultural backgrounds will not all experience different situations and circumstances the same. In certain cases, ethics becomes confusing related to the issue of culture, in which case the issue is sometimes considered a cultural sensitivity rather than a simple ethical precept.

 

Remote workers – Since so many people are working from a distant location part or all of the time, it is important to have values that infuse the organization at the management level.

 

Business partnerships – Your alliances with other businesses are another area in which ethical errors might occur. Values-driven tactics are effective not just at defining the ways that interactions occur internally but with external partners as well.

 

Team structure – There is more of a communal, integrated, team-based notion of internal growth in business today, with merit and individual aptitude leading the way to decision-making. Removing the top-down nature in which decisions have traditionally been generated has allowed all players to feel part of the process.

 

Entrepreneurship & intrapreneurship – Often now, companies are advocating that members of their staff, even at the entry level, become more innovative, try tactics (within structured confines) that embrace risk, and even get to use some funding. This method, called intrapreneurship, gives anyone working at a business a chance to feel like they are the owner and assume the relevant responsibilities.

 

Key values within a business setting

 

The above elements of business tell us reasons that values are important to business. However, what exactly are we talking about? What are the most common business values?

 

Here are some of the top values that are used by the world’s best businesses, according to responses to a questionnaire conducted by the Stanford Graduate School of Business. Alumni of the Stanford business school were asked to list the values that were most critical within a business setting. Here are a few key values, along with the comments that were made by those who responded.

 

Golden rule treatment – Wealthfront CEO Andy Rachleff noted that he thinks the golden rule is a fundamental precept of a solid business interaction. When a person approaches others with respect and with a goal of making a strong impression in a business setting, typically the favor will be returned. You will not only gain credibility but will also have greater peace-of-mind. You can put yourself at risk by acting in a manner that assumes mutual concern; however, even if you do get hurt occasionally with this strategy, you can simply discontinue your engagement with anyone who does not treat you in kind.

 

Integrity – Approaching your communications with all parties from a perspective of consistency and authenticity will point you in the right direction, according to Pagatech cofounder Jay Alabraba. Taking this honest approach will mean that you are not deceiving anyone or scamming them. In other words, you want to transparently convey what you are offering to everyone, regardless whether it hurts your immediate profits. University Games CEO Bob Moog also mentioned this value as a high-priority one in a business setting, noting that he had many handshake deals with other businesspeople, resulting in beneficial relationships that had lasted decades.

 

Straightforwardness – People often want to see a person who is going to talk with them directly and straightforwardly, advised Thought Leadership Lab CEO Denise Brosseau. Often people will want to work with startups or other organizations outside of Wall Street since smaller and less traditional companies can often have a greater degree of directness. This direct dynamic is aligned well with entrepreneurialism and the notion of getting to hand-select the partners through which one conducts business, said Brosseau. In that capacity, a company is able to not only offer straightforwardness itself but be able to filter for that quality in its clientele.

 

Mutuality – Tiny Prints co-founder Laura Ching noted that trust is built into a company that creates a familial, open-communication environment. When firms look for new employees, they can specifically have a desire to hire people who care about the strength of their bonds with others. The culture of an organization can also further enforce and enhance the notion that interconnection is critical to the mission of the company. People should be able to get courtesy from one another, but also friendliness. In that type of setting, people will feel comfortable to get even better at interacting with their peers. Loyalty and retention can both be high with employees and, in turn, with customers; after all, your clients become attached to certain members of your staff. When there is an implicit sense of honesty and having one another’s best interests at heart, you are able to acquire feedback that would otherwise be challenging to attain.

 

Transparent messaging – When a company has many different projects occurring at the same time, conducted by a broad array of players, there can be a huge range in the perspectives – leading, potentially, to communication difficulties between different projects that are ultimately interrelated. Empowered Careers CEO Steve Poizner commented that executives at companies should promote a business culture for which truth is critical to all interactions, regardless of all other factors. Additionally, said Poizner, being strong and unafraid allows someone to make the kind of impact they want with their customers and in their community.

 

Gratitude – We all want to be appreciated by businesses when we give them our money and invest in a relationship with them. As indicated by Ariat International CEO Beth Cross, organizations should remember that their clients care to know that they are appreciated.

 

Simple value – You can find out what the client needs in various ways, as noted by Design Within Reach founder Rob Forbes. Whether you use market research or simply release your offering to the market, you would be wise to think in terms of what the customer would actually value. By creating products that are high-quality and then communicating their story to your customer, you are able to give something to others through a business context that is authentic and can improve their quality of life.

 

Passion – Passion is another of those terms that may seem to be antithetical to the dry and serious needs of business. However, you really do want to care about what you do for a living – and be able to say the same about the people from whom you buy your goods and services.

 

An honest Boulder auto mechanic

 

It helps to get an idea of why values are important to business, and the specific values that should be high-priority for organizations. How can this search for values be reflected in your choice of car mechanic? We originally started Independent Motors because we felt our city needed an auto repair shop that was more in line with Boulder’s values – Community, Loyalty, and Honesty. See Our History and Beliefs.